Privacy policy

Privacy statement

Personal data, or privacy-sensitive information, is processed through our webshop. Vitasonar attaches great importance to careful handling of these personal data and that is why they are carefully processed and secured.

In our processing, we adhere to the requirements of privacy legislation. This means, among other things, that:

• We clearly state the purposes for which we process personal data. We do this by means of this privacy statement;
• We limit our collection of personal data to only the personal data necessary for legitimate purposes;
• We first ask you for explicit permission to process your personal data if your permission is required;
• We take appropriate security measures to protect your personal data and also requirements of parties that process personal data on our behalf;
• We respect your right to provide, correct or delete your personal data at your request.

Vitasonar is part of Sonar Brands B.V. and therefore Sonar Brands B.V. responsible for data processing. In this privacy statement we explain which personal data we collect and use and for what purpose. We recommend that you read it carefully.

This privacy statement was last amended on January 26, 2020.

Use of personal data

When using our web shop, we obtain certain information from you. This can be personal data. We only store and use personal data that is provided directly by you, in the context of the service you have requested or of which it is clear that it is provided to us for processing. We use the following information for the purposes stated in this privacy statement:

• Name and address details (name, address, place of residence)
• phone number
• Billing address
• E-mail address
• Payment details
• Sex
• Date of birth
• IP address

Register

When purchasing through our web store, you must first register. After registration, we save the e-mail address you provided and the personal data you provided. We keep this information so that you do not have to enter it every time and so that we can contact you in the context of the implementation of the agreement.

We will not provide your data to third parties, unless this is necessary in the context of the execution of the agreement that you conclude with us or if this is required by law. If there is a suspicion of fraud or abuse of our webshop, we can hand over personal data to the competent authorities.

Access My Account

With our portal you can access a management environment where you can set, specify and change things yourself.

Processing order

When you place an order with us, we use your personal data to process it. If necessary for proper handling, we can also provide your personal data to third parties. You can read more about this later in this privacy statement.

Advertisement

In addition to the information on our website, we can also inform you about our new products and services in the following ways:

• By mail
• By email
• Via social media
• By phone

Contact form and newsletter

Through our web shop we offer the possibility to ask questions by means of a contact form, where you are asked to fill in various details to deal with your question. You choose which information you provide. The data you send us will be kept for as long as the nature of the form or the content of your e-mail is necessary for the complete answering and processing thereof.

We offer a newsletter with which we want to inform interested parties about our products and / or services. Every newsletter contains a link with which you can unsubscribe. Your email address will only be added to the list of subscribers with your explicit consent.

Unsubscribe from email

If you no longer wish to receive e-mails from us, you can easily unsubscribe via the unsubscribe link at the bottom of our e-mails or in your personal environment via your login account. You can also contact us to unsubscribe. This is also possible for unsubscribing from any mailings by post.

Unsubscribe from telephone contact

If you have left your telephone number on the website, we may contact you by telephone. If you no longer appreciate this, you can easily indicate this via your personal environment login account or by contacting us.

Location data

If necessary for the service, we may collect location information from you. Your permission will be requested for this at the time itself.

Provision to third parties

We can pass on your data to our partners. In this case, these partners will be involved in the implementation of the agreement.

Cookies

Our web store uses cookies. Cookies are also placed via third parties engaged by us. read here more about our cookies.

When you visit our webshop for the first time, a notice is displayed in which we explain why we use cookies. Your further use of our web shop is seen as permission for this use of cookies.

You are free to disable cookies through your browser. Keep in mind that it is possible that our website will no longer work optimally.

We have made agreements with third parties who place cookies about the use of cookies and applications. However, we do not have full control over what the providers of these applications themselves do with the cookies when they read them. For more information about these applications and how they deal with cookies, you can consult the privacy statements of these parties (note: they can change regularly).

Google Analytics

We use Google Analytics to keep track of how visitors use our webshop. We have entered into a processor agreement with Google to make agreements about the handling of our data. Furthermore, we have not allowed Google to use the obtained Analytics information for other Google services, and finally we have the IP addresses anonymized.

Security

We take security measures to limit misuse of and unauthorized access to personal data.

Retention periods

The personal data described above is kept for as long as this is necessary to process your orders, including warranty. After that, we keep this data for a maximum of one year for the statistical purposes described. The data will then be deleted, unless there is a legal obligation that requires longer storage (such as the seven-year fiscal retention obligation for payment data).

Websites of third parties

This privacy statement does not apply to websites of third parties that are connected to our webshop by means of links. We cannot guarantee that these third parties will handle your personal data in a reliable or secure manner. We recommend that you read the privacy statement of these websites before using these websites.

Changes to this privacy statement

We reserve the right to make changes to this privacy statement. It is recommended that you regularly consult this privacy statement so that you are aware of these changes.

Access and change your data

For questions about our privacy policy or questions regarding access and changes to (or deletion of) your personal data, please contact us at any time via the data below.

You can also send us a request to view, modify, or delete this information. You may also submit a request to request a data export for data that we use with your consent, or give a reason that you wish to restrict the processing of personal data by us.

In order to prevent abuse, we may ask you to identify you appropriately. When it comes to accessing personal data linked to a cookie, you should send a copy of the cookie in question. You can find it in your browser's settings. If the data is incorrect, you can ask us to change or have the data deleted.

Personal Data Authority

Of course we will be happy to help you if you have any complaints about the processing of your personal data. Under the privacy law, you have the right to file a complaint with the Dutch Data Protection Authority against these processing of personal data. You can contact the Dutch Data Protection Authority for this.

Contact information

Vitasonar

A brand of Pharma & More BV

Bommelsrede 45

9070 Heusden - BE

BTW nummer: BE 0774.831.545

How can you exercise your rights?

Please do not hesitate to contact us if you have any questions or wish to exercise your rights by sending an email to info@pharmamore.com, including the details of your request.

Please refer to Google’s Privacy Policy here:
https://business.safety.google/privacy/